Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Nurro. Nurro is operated by Muhammad Hamza, a sole proprietor, trading as Nurro ("Nurro," "we," "us," or "our"). They govern your use of nurro.app, including Nurro when it's installed to your device's home screen as an app (together, the "Service"). Our order process is conducted by our online reseller Paddle; Paddle is our Merchant of Record for all our orders and handles payment-related customer service and returns. For any legal notice, contact us at legal@nurro.app.

Acceptance of terms

By creating a Nurro account, you agree to these Terms and to our Privacy Policy and Refund Policy, which are part of this agreement. If you don't agree, please don't use the Service.

The Service

Nurro is a subscription web app for parents of children ages 2 to 4, offering animated, narrated stories about kindness, taking turns, good manners, and managing big feelings, with a simple one-tap mission after each story to encourage practice. It also includes a weekly activity summary and parental controls. Nurro is a progressive web app: you can use it in any modern browser, or install it to the home screen of your Android phone or tablet, iPhone, iPad or computer, where it opens like any other app. Every way of using Nurro, in the browser or installed, is part of the Service and covered by these Terms. Nurro is not sold through the Apple App Store or Google Play; your subscription is with us directly.

Eligibility & accounts

• You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create a Nurro account.
• Only parents and guardians may create accounts and child profiles. Children do not create their own accounts or agree to these Terms.
• You're responsible for keeping your account credentials and parental control PIN secure, and for all activity that happens under your account.
• You may create up to 4 child profiles per account.

Subscription & billing

• Nurro Family (Monthly): $14.99 USD / month.
• Nurro Family (Annual): $89 USD / year (best value, about $7.42 USD/month).
• Founding Family (Annual): $69 USD / year, for our first 100 founding families only. Your $69 rate is locked in for your first 3 years. After that, you'll always get our best available price.
• The 3-year Founding Family price lock applies while the subscription stays continuously active. If the subscription is cancelled and restarted later, the founding rate may no longer be available.
• Prices in USD. Any applicable tax or VAT is calculated at checkout by Paddle.
• New subscriptions include a 7-day free trial. A valid payment card is required to start the trial, and no charge is made during the 7 days.
• On day 8, unless you have cancelled before then, the plan you selected at sign-up is charged automatically to the card you provided. We'll email you a day or two before your trial ends so a charge is never a surprise. To avoid being charged, cancel from Settings any time before the trial ends.
• After the trial, your subscription renews automatically at the end of each billing period until cancelled.
• Payments, subscription billing, applicable taxes, receipts, cancellations and approved refunds are handled by Paddle, our Merchant of Record. Your payment details are handled by Paddle, not stored by Nurro.
• Access is digital and available immediately after payment is confirmed. No physical goods are shipped.
• If we change subscription pricing, we'll give existing subscribers advance notice before any new price applies to them.

Cancellation

You can cancel your subscription at any time from Settings, in one tap. Cancelling stops future billing. You keep full access to Nurro until the end of the billing period you already paid for. We don't offer prorated credit for unused time within a period, except as described in our Refund Policy.

Refunds

Refund eligibility, including our money-back guarantee window after your first charge, is described in full in our Refund Policy, which forms part of these Terms.

Acceptable use

Nurro is for personal, family use. You agree not to:

• Share your account or child profiles outside your immediate family
• Copy, download, redistribute, publicly perform, or resell any Nurro story or content, except through the offline-download feature for your own family's use
• Attempt to scrape, reverse-engineer, or circumvent any part of the Service, including parental controls
• Use the Service in any way that could harm, disable, or overburden it, or interfere with anyone else's use of it

Content & ownership

All stories, illustrations, audio, missions, and other content in Nurro are owned by Nurro or our licensors and protected by copyright and other intellectual property laws. Your subscription gives you a limited, non-transferable, personal license to access and use this content for your own family while subscribed. It doesn't transfer any ownership to you.

Disclaimers

Nurro is provided "as is." We work hard to make it reliable and age-appropriate, but we don't guarantee the Service will be uninterrupted or error-free, and we don't guarantee specific developmental or behavioral outcomes for any child. Nurro is a supplement to, not a substitute for, your own parenting judgment, and is not medical, psychological, or educational advice.

Limitation of liability

To the maximum extent permitted by law, Nurro and its founders and team will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

Termination

You may stop using Nurro and delete your account at any time from Settings. We may suspend or terminate accounts that violate these Terms, misuse the Service, or pose a risk to other users, with notice where reasonably possible.

Changes to these terms

We may update these Terms from time to time. If we make a material change, we'll update the "Last updated" date above and notify you by email before it takes effect. Continuing to use Nurro after a change takes effect means you accept the updated Terms.

Contact us

Nurro is operated by Muhammad Hamza, a sole proprietor, trading as Nurro.
Legal enquiries: legal@nurro.app.